Customer Service Officer

Responsibilities

You will be responsible for the following:

• Provide customer service at an exemplary level upholding the professional image of the company

• Stay engaged with customers to ensure a positive customer experience during their scheduled appointment

• Provide product advisory, answer to customers enquiries, and explaining procedures over the phone

• Assist with clients account management

• Tactfully and professionally follow up with customers, to elicit timely repayments

• Contact customers tactfully to negotiate plans of reloans

• Maintain and update customers’ records on timely basis

Requirements

• Minimum GCE O level / Degree holder in any field or other equivalent qualifications

• Minimum one year of relevant experience. Entry candidate with the right skill sets and attitude are welcome to apply as training will be provided

• Excellent interpersonal skills with a friendly demeanor

• Excellent communication skills and strong negotiation skills. Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)

• Driven team player with the ability to manage cross-functional and institutional relationships

• Self-motivated, hardworking and able to work in a fast paced environment

How To Apply

If you are interested in this position, kindly send your resume to [email protected], with the subject header as 'Application for (job title)'.

We regret to inform you that only qualified candidates will be notified.